Shipping Policy
Shipping
For US orders, we offer $5.99 flat rate shipping or free shipping on all orders over $50.
For international orders, we offer $15.99 flat rate shipping or free shipping on all orders over $100 USD.
Most of our orders are shipped within 3 business days of purchase, pending availability and credit verification. Once your order is shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
You should receive your order within 5-8 business days of its ship date for domestic orders, or 2-4 weeks for international orders.
Our shipping does not require signature for delivery and the courier might leave the package at your mailbox or door. We are not responsible for lost or stolen items after a carrier has made a successful delivery at your designated address.
RETURN POLICY
RETURNS AND EXCHANGES
As a small business, we are unable to offer returns or exchanges at this time. If your order was damaged or fulfilled incorrectly, please reach out to us at hello@fraisela.com with your order number and shipping address. For any other issues, send us a note and we'll do our best to make it right.
Still need help?
Frequently Asked Questions
Orders
Yes! We ship internationally to Canada, Europe, Asia, Australia, and New Zealand. If you live in a country that is not listed and want to see Fraise available there, please let us know at hello@fraisela.com.
For US orders, you should receive your order within 5-8 business days of its ship date, or 2-4 weeks for international orders.
We aren't able to support refunds, returns, or exchanges currently. However, if your order was damaged, defective, or fulfilled incorrectly, please reach out to us at hello@fraisela.com. For any other issues, send us a note and we'll do our best to make it right.
Once your order has shipped, we recommend contacting your shipping provider for assistance.
Care
Yes! While silver can prevent bacterial growth and infections, it does not get rid of dirt on the sock, so it's important to continue washing them regularly.
To preserve the grip, turn the socks inside out and wash on a cold, gentle cycle. Hang dry to finish.